Julie has worked in the customer service industry for over 35 years, and has built her career primarily in the hotel, hospitality and health sectors – areas where exceptional service is an essential part of a customer’s total experience.
She has put together and managed efficient, professional and friendly reception departments and prides herself on her exceptional customer service skills and attention to detail.
She believes that a friendly, caring and helpful approach is extremely important, particularly when patients arriving at our clinic may be in a lot of pain and may be feeling nervous or apprehensive.
Julie says: “We want our patients’ experience at Gosforth Physio and Wellness to be one where they feel they are in safe hands and they know that we really care.
“From the moment they come through our door until the moment they leave, it is our job to make every patient feel welcome and feel special – exactly the way that we would like to be treated ourselves”.
Julie is married to Michael and has two grown up sons, Sean and Callum, and two grandchildren, Alex and Lucy.
When she is not running our reception, she likes to cycle, sing, shop, eat (mainly chocolate) and spend time with family.